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Professional Summary
Detail-oriented executive assistant and social media strategist with call center, tech support, and customer care experience. Recognized for quick onboarding, luxury branding skills, and high-quality client support.
Core Skills
- Executive Assistance & Calendar Management
- Social Media Strategy & Content Creation
- CRM & Ticketing Systems (Zendesk, Salesforce, HubSpot)
- Customer Care & Retention
- Copywriting & Promotions
- Resume, Flyers & Branding Materials
Experience
Luxury Virtual Services – Zoya Rayne • Houston, TX
Owner / Executive Assistant & Social Media Specialist
- Managed scheduling, inboxes, and client communications with precision.
- Planned and launched social content calendars across multiple platforms.
- Created resumes, branding assets, and promotional materials for clients.
Customer Support & Call Center Roles
Representative & Technical Support
- Resolved high-volume tickets while consistently meeting QA and CSAT goals.
- Specialized in de-escalating frustrated customers with empathy.
- Provided knowledge base training and process guidance to new hires.
Education & Certifications
- Professional development in Social Media Management & Customer Experience.
- Ongoing: Project and Program Coordination coursework.